CARE COVID-19 FAQs and Updates

Is CARE still open? 

For the health and safety of our staff and community, all advocacy appointments and other meetings are being conducted remotely, via Zoom or phone, until public health guidance changes.  

Please reach out if you do not have a private space to take a remote appointment, or if a Zoom video or phone call will not work for you. Your safety and access is important to us, and your CARE Advocate will work on an alternative plan that works for you.


How are CARE services changing in response to COVID-19?

Our advocacy appointments are available remotely, via Zoom, during our usual office hours 9 am - 4 pm. You have the option to call in, or use video as well. You can make an appointment with an advocate by emailing us at care@ucsc.edu, filling out our appointment request form, or calling us at (831) 502-2273.

 

In the evolving context of COVID-19, we understand that your advocacy needs may be impacted by changes to your academic, housing, and social environment. CARE Advocates can address any safety or mental health concerns with you in real time.

 

CARE’s prevention and outreach efforts will also continue virtually. To get in touch about prevention education or request a training, please reach out to Alison Hanson <akhanson@ucsc.edu>, CARE’s Prevention Education Coordinator.


How can CARE help me if I’m no longer on campus?

Advocates can still help you with emotional support, academic accommodations, financial and housing support, safety planning, and making a report to Title IX or police. We are also able to provide virtual accompaniment to remote meetings with campus partners. Learn more about our advocacy services here


In the evolving context of COVID-19, we understand that your advocacy needs may be impacted by changes to your academic, housing, and social environment. CARE Advocates can address any safety or mental health concerns with you in real time.


Resources on campus are still available to you, and we understand that it may feel especially challenging to get support while away from UCSC. Your Advocate can help you get connected to these resources, in addition to relevant services local to you.


For more information about how our appointments change with COVID-19, see “How are CARE services changing in response to COVID-19?”


Will CARE still have support groups in Spring quarter?

Yes! We will host private support groups for survivors via Zoom. Please email or call our office for more information about how to join at care@ucsc.edu and (831) 502-2273. 


How can I get after hours or remote support?

If you are in need of advocacy support outside of CARE’s business hours, the following confidential hotlines are available 24/7:

  • Monarch Services (Santa Cruz): 888-900-4232
  • National Sexual Assault Hotline: 1-800-656-4673 
  • National Domestic Violence Hotline: 1-800-799-7233
  • If talking on the phone is not feasible for safety or accessibility reasons, you can chat online at thehotline.org (el chat en español está disponible de 11 a.m. a 5 p.m. Hora Pacífico)

For mental-health support and resources:

  • After hours, you can call CAPS at 831-459-2628, and select option 3 from the automated menu to connect with a live counselor
  • Therapy Assistance Online (TAO) and One Perfect Meditation are free interactive resources for UCSC affiliates that have tools for addressing stress, anxiety, depression, and other common mental health concerns 

For health resources:

  • The Student Health Center (including Medical Services, Pharmacy, Laboratory, Optometry, CAPS, CARE, and SHOP) remains open for students on campus. Please call the Nurse Advice Line before visiting: 831-459-2591
  • LiveHealth Online offers secure, online video visits with licensed medical and mental health professionals for any healthcare needs. LiveHealth online has a co-pay and no referral is needed.